Within 15 Days of Receipt
You can cancel your membership and return your Aro Home Device for any reason within 15 days of receiving the product. Refurbished Devices are not eligible for returns.
- To initiate a return, please send an email to support@goaro.com outlining your concerns and desire to return.
- Once you complete your request, we will give you the necessary instructions to obtain a return label.
- Once we receive your Aro, we will refund you the full amount paid.
Important Notes
- If you do not have the original packaging, please make sure to pack the device securely to prevent damage during shipping. We retain the right to decline a return and/or charge up to the amount of an annual membership for damaged hardware.
- Returned hardware must be in like-new and sellable condition. We retain the right to decline a return and/or charge up to the amount of an annual membership for damaged hardware.
- Following authorization of a return request, the buyer has 15 days until the return window closes, allowing for transit time.
Canceling Your Membership After 15 Days
- You can manage your payment details and billing information through our payment portal at https://goaro.com/billing.
- If you are on the monthly payment plan and cancel your membership, your monthly payments will continue until your 12-month commitment period ends. The Aro Home device is yours to keep after your membership period.
- If you chose the annual payment plan and cancel your membership, you will not make another payment and your subscription will expire when your 12 or 24-month commitment period ends. The Aro Home device is yours to keep after your membership period.