Cancellation Policy & Procedure

Canceling Your Membership Within 30 Days of Receipt

You can cancel your membership and return your Aro smart box for any reason within 30 days of receiving the product. 

  • To initiate a return, please send an email to outlining your concerns and desire to return.
  • Once you complete your request, we will give you the necessary instructions to obtain a return label.
      • Upon receiving your unit, we will refund you the full amount paid minus shipping costs. 


Canceling Your Membership After 30 Days

  • To cancel your membership outside of the 30-day window, please send an email to outlining your desire to cancel. 
  • If you chose the monthly payment plan, you will have the following options:
      • Pay in full for the remaining months of your membership commitment.
      • Continue payments on your current schedule until your commitment period ends.
  • If you chose the annual payment plan:
      • You will not make another payment and your access will expire when your commitment period ends. 


Submit a Support Request
If issues persist or you require additional assistance for any reason, please submit a request and our staff will get back to you promptly.
Frequently Asked Questions
If you're looking to learn more about Aro from the inspiration behind the name to app functionality, check out our FAQs.